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on January 13, 2026
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Create your account and connect with a world of communities. I cannot find the phone number again to contact MS Office support (eventually they were helpful, but only after insisting they help!), I'm in the Read More In this article Netherlands so if someone has a phone number, I'd love to get it again.
Work Account Stuck in Sign in Loop (Office 365, Teams, Outlook)
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and Outlook Not Sending or Receiving Email technical support. I regret that you are experiencing issues with your Microsoft installation. The connection to Microsoft Exchange is unavailable.
Your account is at risk, infinite loop
Yeap, you describe it exactly and unfortunately we still don’t have an answer. Closed the window without entering anything and Outlook returned to ‘Connected to Exchange’. Office 2016 is already Modern Authentication aware so APP passwords are not required.
For affected versions of Outlook
Native IOS and Android Mail apps will require the APP password or users can use Outlook for IOS/Android which is Modern Auth aware. FYI outlook 2013 requires a registry setting to work with MA. I created a new Outlook profile, and then the old one started working. I wonder if the compuer cached a new logon token or something that the old Outlook profile could use.
Outlook 365 Password Prompt Issue on Windows Desktop
You may have to rebuild/restore your outlook folder/files which is a pain. I’d do that one step at a time, forgoing the restore of the cached files. If this box is greyed out or disabled then you need to reset the Windows Credential Manager first. When I try to sign again it will be stuck in sign in loop with the message " Taking you to your organization sign in page" after I have logged in on my company site...
Yeap, you describe it exactly and unfortunately we still don’t have an answer.The user had Office 2015 and Office 2016 credentials and Teams credentials that we deleted.We’ve got a support case opened with Microsoft on this one but it’s been open for about 3 months.We checked with Word that the account was connected–it was and the we opened Outlook and it immediately connected.Create your account and connect with a world of communities.Modifying the Outlook profile by using the "Profiles" registry path is not supported and may cause your Outlook profile to be in an unsupported state.
In each case the fix has either been one of the above items or a combination of them. There doesn’t appear to be any pattern to the issue occurring or the problem being limited to any specific Repair Outlook Profile Online computer or user. By chatting and providing personal info, you understand and agree to our Terms of Service and Privacy Policy. I disabled the Zoom and Adobe PDF plugins and it stopped prompting me immediately. My client’s Outlook will only continuously ask for the password after MFA is enforced and Office.com has been logged in. It would be nice if it distinguished between your password and the app password.
In this case are you saying that there is a password prompt for the users credentials? Clear the Windows Credential manager or recreate the users Outlook profile. In fact if you just turned on MFA and you were not using MFA before you usually end up having to rebuild the profile and clearing the credential manager. If you are saying that they are getting multiple MFA prompts then this is an out of sync issue with the wrong code being used.
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outlook not sending or receiving email, repair outlook profile online, fix outlook and office 365 errors 2025
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