Transaction Null! πŸ›‘ Don't Get Trapped By This Store's Glitchy Checkout & Ghost Charges.

I need to share my experience as a warning about the pitfalls of shopping here. My attempt at an online purchase turned into a nightmare of technical glitches and zero clarity on sizing or stock availability. When I finally navigated checkout, I realized I hadn't received a confirmation email, and the charge was showing as pending. My final conclusion about the entire transaction was that it was simply null β€”a complete waste of time. This absolute failure compelled me to leave a blank review and immediately contact customer service just to find out if I had actually bought anything or if I had just experienced system failure. Customer: I need to know the status of my order, #[12345]. Should you have any kind of concerns regarding in which in addition to the best way to work with www.gracequeens.com, you possibly can e mail us in our website. I haven't received a confirmation email, but my card shows a pending charge. CS Rep: I apologize sincerely for the technical difficulties you faced, and for the confusion regarding your order status. Let me check that charge right away for you. Customer: Confusion is an understatement. I spent twenty minutes fighting your checkout process, and now I have no proof I bought anything. Did the order go through, yes or no? CS Rep: I completely understand your frustration. Looking at the system, Order #12345 did not finalize due to a payment gateway error, but the bank may show a temporary authorization hold. I am processing an immediate release of those funds now. Customer: So the dress I wanted is gone, and I have to wait for my money back? This is ridiculous and incredibly poor service. CS Rep: That is absolutely not the experience we want for you. As an apology for this failure, I can offer you a 20% discount code to re-order the dress and I will personally walk you through the checkout process now to ensure it goes through immediately. The reason I left this review on the website is to hopefully prevent others from falling into the same trap of a failed transaction.