If Internet status shows disconnected or wired devices cannot access to internet, please refer to below FAQ for internet trouble shooting. I'm sorry you are having trouble with your internet. Unplug the power cord on the modem and the router. Leave off for about 3 minutes and then plug the modem back only. Let the modem boot up and make sure the internet light is lit up on the mode Are you having trouble starting Outlook or receiving "Cannot start Microsoft Outlook. Cannot open the Outlook ...