See Working with message folders in Outlook.com to learn more about available folders. To show or hide the Folders list, select Show or Hide the navigation pane. To find the item with the attachment, scan the list of items in the threa Click the Close button, then try your problem Office application again. In my experience, only Fix Tech Guide troubleshooting 1 in 10 Office installations will still fail to work. If yours works, count yourself lucky and get back to your normal routine. Just ...