Common problems with two-step verification for a work or school account

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Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support. I checked the user specific settings and they are ALL disabled. Try going here and looking a the specific users, check if they are set to disabled. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications.You can check their sign-in logs in Azure AD to see what’s going on during their login attempts.Log off, log back in again and does not prompt for MFA anymore.If you don't recognize the phone number or email address offered when trying to get a verification code, check these things.When you see a message asking you to make sure you can receive a verification code, verify or add new security info. I can't sign in after multiple attempts When you see a message asking you to make sure you can receive a verification code, verify or add new security info. You can skip it for 24 hours at a time, but after seven days from the first notice you'll Office 365 sync problems and login fixes have to verify or add new security info before you can sign in again. In those 2 times we have user sign back in via OWA first then Outlook, and also the reverse order. Microsoft works to protect you, your accounts, and our services by assessing the trustworthiness and credibility of every sign-in, sign-up, or customer interaction. If your actions trigger alerts or deviate significantly from your typical patterns, we might interpret it as potentially risky behavior, leading to temporary block where we won't send codes. Further help and support Outlook still keeps prompting ONLY with the old school grey box. It's indicating that the MFA must be done, but nothing's opening/prompting for it. OWA, Windows sign-in, and Outlook mobile diagnose Office activation conflicts app proceed to the MFA registration and/or use. I've lost access to my security info Read through the list of the most common causes, and see if any of them apply to you. Security verification messages are sent in the language of your account when the security info email/phone number was added. We won't ask you to verify your security info every time you sign in. Occasionally, we might ask you to check it again—for example, if you haven't signed in for a long while. Troubleshooting common problems with Multi-Factor Authentication (MFA) The error could be caused by malicious activity, misconfigured MFA settings, or other factors. To investigate further, ask an IT administrator to look at the Microsoft Entra sign-in logs. I’d start by checking if those users are somehow excluded from security defaults or if there’s a conditional access Outlook Not Sending or Receiving Email policy overriding them. Also, make sure they’re using apps that support 2FA—older clients sometimes skip the prompt. The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. Microsoft Entra multifactor authentication detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. If you suspect someone else is trying to access your account, contact your IT administrator. Question activity If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. If you're an admin for Microsoft Entra ID and need more support, contact global support phone numbers. If you no longer have access to the phone number or email address, or you need to add another way to sign in, select I don't have any of these when trying to sign in and follow the prompts. This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN).