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on December 28, 2025
To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost). Clicking on the "Find" button to upload the corrupted Outlook PST files and click the "Repair" button to start the process. Add-Ins that improve user-experience may sometimes create problems due to incompatibility issues. In these instances, the best option is to update your Anti-virus software.
Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field. This issue has been fixed for Outlook.com country domains. If you used the workaround below you can now switch from using an Outlook.com alias to your country's domain. Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background.
We run a hybrid solution for our mailservers, some are still on prem and others already in the cloud. The mailbox was initialy an on-prem mailbox and then was moved to Microsoft 365. During this state, i am unable to remove it and i had to delete the old profile and create a new one to access my mails. We have recently seen a huge influx of people getting stuck on the blue outlook loading screen, with "loading profile" at the bottom.
Repairing your Office programs can resolve issues with Outlook not responding or freezing. Errors in Microsoft 365 How to fix Outlook stuck on loading profile files are repaired automatically. If installing the latest updates didn't resolve your issue, move on to the next step.
Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. New features like Files and attachment previews let you see your pictures and files without leaving your inbox. Right-click a task for a list of options, or select a task to see and manage its details. Shows contacts or contact lists depending on what you selected in the left pane.
For contacts, you can select Filter in the upper right to select what to display in the list and how to sort. If you decide you don't want the calendar you created, right-click the calendar and select Remove. To show or hide the Folders list, select Show or Hide the navigation pane. Calendar events can be used for your own personal event, or you can invite others to create an in-person or Teams meeting.
Additionally, you can try the free trial tool to learn all about its functionalities and workings as well. Nevertheless, you cannot save the recovered data when using the demo tool. For that, purchase the premium version of the software. After the restart, try opening Outlook again to see if the Outlook keeps shutting down issue is resolved.
Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. This is a lightweight app designed to handle multiple accounts and fairly moderate email use. New features like Files and attachment previews let you see your pictures and files without leaving your inbox. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias.
Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. To update your password in Outlook, see Change or How to fix Outlook stuck on loading profile update your email password. If you're having problems setting up your email in classic Outlook, we want to help. Use Tasks to create, manage, and track things you want to get done.
Select a contact or contact list to view details in the contact card on the right. You can also select multiple contacts—for example, to send an email to the selected contacts. If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't.
If you can't choose any of the menu options, type inside an email message, calendar event, or How to fix Outlook stuck on loading profile contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below.