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on January 15, 2026
You must have at least three user accounts on the computer to complete these steps. You may have to contact your antivirus software vendor to determine how to configure the software to exclude any integration with Outlook or to exclude scanning in Outlook. Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates Fix Outlook Site for Microsoft Outlook (US English only).
If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working correctly, you can now delete the old profile. Your user profile is a collection of settings that let you customize the computer appearance and performance.
The browser version isn’t impacted by local Outlook files or add-ins. Outlook freezing or becoming unresponsive isn’t just frustrating—it can derail your entire day. Lost work, missed deadlines, annoyed colleagues… It’s the kind of headache no one needs.
However, if you want to change your password with your email provider, you'll need to visit their website or help desk, or contact your email administrator. For example, if you have a Yahoo! account, you first have to change your password at Yahoo.com. Once you've changed your password with Fix Outlook Site your email provider, you can update the password in Outlook. See Change or update your email password for more information.
Find solutions to common problems or get help from a support agent. If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. If you try to perform other actions while Outlook is in use, Outlook may not respond.
If the uninstall process fails, you can manually uninstall Office from your computer or use the Office Uninstall Support Tool (OffScrub.exe). Virus scanners which integrate themselves with Outlook are known to cause a lot Fix Outlook Site of issues. Uninstalling this part of your virus scanner is strongly advised; you’d still be sufficiently protected by your on-access scanner part of the virus scanner.
Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. New features like Files and attachment previews let you see your pictures and files without leaving your inbox. Right-click a task for a list of options, or select a task to see and manage its details. Shows contacts or contact lists depending on what you selected in the left pane.
You can disable all Outlook integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Outlook. In System Configuration, if you select a check box, the related service or startup program runs when you restart the computer.
The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page Fix Outlook Site when a fix is available. In the meantime, please use the workarounds suggested for each issue.
To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally.
Steps to Repair a Corrupt Outlook Data File:Close Outlook completely.Open File Explorer and navigate to: ...Locate and run SCANPST. ...Click Browse, select your Outlook data file (. ...If errors are found, click Repair.Restart Outlook and check if the issue is resolved.
Step 2 - Follow these instructions to install your Office application. Step 1 - Follow these instructions to uninstall your Office applications. To update your password in Outlook, see Change or update your email password.
For example, the first time you try to Dismiss All on a list of reminders, Outlook asks you if you're sure you want to do that. If you don't choose an option on that dialog box, Outlook won't let you do anything else. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding. When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with Outlook.
Simply Fix Outlook Site that Outlook will be loaded without your add-ins and customization files. Exit Outlook, go to AppData, and manually delete cache folders. If your Outlook keeps freezing, despite all your effort, it’s time to bring in the professionals.
When the new account is created, a profile is also created. To determine whether this problem is caused by a corrupted user profile, create a user profile to see whether the problem still occurs when you use the new profile. When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with Outlook. A Selective Startup or "clean boot" process can help you identify problems that are caused by application conflicts. You can automatically repair your Office program files to resolve such problems as Outlook freezing or not responding.