by on January 15, 2026
83 views
Content
credential loop in Microsoft 365 Create your account and connect with a world of communities. I cannot find the phone number again to contact MS Office support (eventually they were helpful, but only after insisting they help!), I'm in the Microsoft Outlook Email Repair Tool Online Netherlands so if someone has a phone number, I'd love to get it again. Work Account Stuck in Sign in Loop (Office 365, Teams, Outlook) On the off chance that none of these things solve this issue for you, please contact our support team at Close and open your web browser again and go into SuiteFiles. You will most likely need to enter your Microsoft 365 credentials again so ensure you tick any box that says remember my credentials but it should now work for all future documents you open and not require your credentials. When I log in to my account at first from a new device or after a while, it stays signed in and I can work flush DNS and re-sync Outlook peacefully for about an hour, then it automatically signs me out. Your account is at risk, infinite loop On the main machine where I have been using the suite, now my account is deactivated and if I try to authenticate, it looks like it works but then get the "Fix", "Authenticate", "Activate" or "Resolve" buttons, all of which do nothing. I checked my MS account info page, subscription is fine. I had this exact issue on another machine, that after 2.5 hours on the phone with MS support (via Zoom), the solution was to uninstall MS Office 365 and reinstall it. credential loop in Microsoft 365 For affected versions of Outlook In the instances that this occurs the effected user is not new to MFA but has been running it for at least months. The problem appears to randomly affect users (I’ve had it affect myself once too), and the only solution appears to one of (or a combination of) the options in the OP. Out of 140 staff the problem seems to occur once every 2-3 weeks on average. credential loop in Microsoft 365 Outlook 365 Password Prompt Issue on Windows Desktop I'm also getting Error 29, which the MS support rep couldn't explain to me. I even tried disabling my anti -virus while authenticating, that didn't work. You can reply to reactivate the question if you decide you want to continue. Let's start by answering a few simple questions to understand the problem. We have been experiencing the exact same issue for months now. I experience the issue myself as well, every once in a while. Fix constant sign-in prompt for Microsoft Right now we have it set to prompt when a user is not on any of our corporate networks or they are using a mobile device.I disabled the Zoom and Adobe PDF plugins and it stopped prompting me immediately.Closed the window without entering anything and Outlook returned to ‘Connected to Exchange’.There doesn’t appear to be any pattern to the issue occurring or the problem being limited to any specific computer or user.I am unable to stay signed in to my work account on Teams, Outlook, Office365 for more than 5 minutes. We too have been seeing this more and more, all W10 on O365, although we use Okta as our MFA. Have looked all over and people have all sorts of possible solutions, but nothing we found to resolve the issue and get a new issue daily and just keep going through until it eventually works. I’ve seen this happen Fix Outlook and Office 365 Errors 2025 when the time and or date is wrong on the machine. It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it. Additional resources In this case are you saying that there is a password prompt for the users credentials? Clear the Windows Credential manager or recreate the users Outlook profile. In fact if you just turned on MFA and you were not using MFA before you usually end up having to rebuild the profile and clearing the credential manager. If you are saying that they are getting multiple MFA prompts then this is an out of sync issue with the wrong code being used.
Be the first person to like this.