by on January 25, 2026
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mailbox not updating on IMAP By web app, I mean webmail accessed via Firefox or Chrome for (say) Windows 10, not smartphone app. My comment about 3rd party email -- is a 3rd email app called Email - Edison Mail (from the App Store) I set up my mail accounts in the app and everything works as it should. I’ve tried repairing the data file, removing and re-adding the account, rebooting, re-installing Outlook/Office, running SFC/DISM, all to no avail. Their webmail works fine, and when this account is added to the Windows Mail app, everything works perfectly. Pit Stop - Most of our email accounts are for small retail location. Hot Network Questions Doing a send and receive does not update the mail, and I have played with all kinds of settings in the send and receive groups but nothing seems to work. Subscribing to a folder makes it appear in the Folder Pane, but one might not always want a folder to be synced automatically if it is mainly an archive folder or one that seldom receives new mail. This limits the amount of network traffic and improves performance for syncing important folders. You should look at your Outlook desktop client settings to review the default synchronization schedule and tweak anything you can to get it to poll Google's IMAP servers more frequently. When the Work Online mode is enabled, Outlook will connect to the mailbox server and start syncing the items to and from the server. Chosen Solution If you can, turn off IMAP, require 2FA, and use the native outlook client. Yeah I have been trying to More Help figure it out for weeks, a lot of people describe the problem but no one seems to have a working solution. Paying $6 per month vs our current $1.50 per month is a pretty big increase on a yearly basis. We wouldn’t use many of the features included in office 365 to warrant paying the additional cost. While outlook supports IMAP, it doesn’t really want to work with it, so not surprised you are having some troubles. How to Fix Outlook 2021/2019/2016/2013 IMAP Sync Issues? It's not until I click on that folder I will then see the 10 and 3 and two second later it will sync and new ones will populate. The issue is; just looking at my email accounts and the numbers shown next to the folders I cant tell if there is new mail or not until I click on them. I have all desktop alerts turned off I prefer it this way I don't need all of that. I just want to be able to look and see new message. IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail) Make a note of the values and delete an overwrite them also check your passwords for both SMTP and IMAP. Make sure they are the same if you can’t see them look at the Outlook sync help from FixTechGuide number of stars or dots. Look at the mail server settings boxes for password and port settings they’re the ones you need to delete and reapply. mailbox not updating on IMAP Search Support Synchronization requires an active network connection with the mailbox server. Unreliable and poor network connection can obstruct Outlook from synchronizing the mail items stored in the OST file to the mailbox server. Similarly, if the mailbox server is down, it can prevent Outlook from synchronizing the mail items. When you right-click one of the folders that doesn't show new mail unless you select it, Properties, is the box 'When getting new messages... If I need to click on each folder to force the sync/download from server then auto sync serves no purpose.Hence, the trashing of messages is registering on Gmail.We are a relatively small company so instead of purchasing exchange or using hosted exchange, we decided to use GoDaddy for standard pop/imap email accounts to save on the cost.Turn off cache mode, delete or rename the OST file, and then turn cache mode back on.Just a few seconds after sending, my phone will show that I have a new message on my IMAP, but currently I have been waiting 10 minutes on my Outlook (2 send and receives) and no email listed yet.During the initial startup of Outlook, it will send and receive and get new mail.Since the sync issue is universal it appears to be a global issue.I went to a bunch of online TLS tests and the mail server is fine and the certificates are trusted... Stack Exchange Network Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app. Full cleanup of ALL accounts is not a solution(and re-add even helps not). Hence most people only use MAPI with it. If you are forced to use IMAP, I would recommend switching to an alternative E-Mail client like Thunderbird Thunderbird — Free Your Inbox. Missing mail is showing on POP account Pc but not showing on IMAP pc. From what I’m reading, this doesn’t actually appear to be an issue with receiving email, it’s an Outlook screen refresh issue, or possibly (although less likely) an issue with notification settings. If you can go to another folder then right back to Inbox and suddenly see 100 new messages, they were there all along, they didn’t just magically appear in that second it resolve Outlook not sending emails fast took to switch back and forth.
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