WARNING: The $400 Alteration Nightmare & Abysmal Customer Service 😡

I truly hope my experience serves as a cautionary tale before you spend your hard-earned money. My purchase quickly devolved into a nightmare once I realized the dress I ordered wasn't what I wanted, especially after paying over $400 just to have altercations made. The communication was abysmal. My conclusion is that Dach boutique is unprofessional & they need to definitely work on their customer service! If you cherished this article and you would like to receive much more data concerning homepage kindly pay a visit to the web page. I would try calling about my dress & they would just leave me on hold for over 15 mins. If I want a dress custom made, I should receive it as my liking because the customer is purchasing it. This extreme frustration compelled me to leave this review and insist on a conversation to resolve this expensive, disappointing mess. Customer: I am calling about my custom dress—the one I paid $400 for just for alterations. I have tried calling multiple times, and honestly, the service is shocking. You kept leaving me on hold for over 15 minutes, and now the dress still isn't right. CS Rep: I sincerely apologize for the unacceptable hold times and the poor communication you've experienced. That is absolutely not the standard we aim for. I understand you are deeply dissatisfied with the alterations; can you describe specifically what is wrong with the fit or design? Customer: It simply doesn't look like what I requested! If I purchase a custom piece, it needs to be to my liking. Given the price, I expect either a full satisfactory re-alteration immediately or a partial refund for the alteration cost. CS Rep: I hear your frustration. Since you invested $400 solely in the tailoring, we must ensure the alterations meet your expectations. I am creating a priority ticket now and will schedule you with our head seamstress immediately for a complimentary, expedited second fitting and correction. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.