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By web app, I mean webmail accessed via Firefox or Chrome for (say) Windows 10, not smartphone app. My comment about 3rd party email -- is a 3rd email app called Email - Edison Mail (from the App Store) I set up my mail accounts in the app and everything works as it should. I’ve tried repairing the data file, removing and re-adding the account, rebooting, re-installing Outlook/Office, running SFC/DISM, all to no avail. Their webmail works fine, and when this account is added to the Windows Mail app, everything works perfectly. Pit Stop - Most of our email accounts are for small retail location. Hot Network Questions Doing a send and receive does not update the mail, and I have played with all kinds of settings in the send and receive groups but nothing seems to work. Subscribing to a folder makes it appear in the Folder Pane, but one might not always want a folder to be synced automatically if it is mainly an archive folder or one that seldom receives new mail. This limits the amount of network traffic and improves performance for syncing important folders. You should look at your Outlook desktop client settings to review the default synchronization schedule and tweak anything you can to get it to poll Google's IMAP servers more frequently. When the Work Online mode is enabled, Outlook will connect to the mailbox server and start syncing the items to and from the server. Chosen Solution I have seen this disparity for years across different Outlook client versions and Windows versions. I also Office 365 Sync Errors Fix posted on the Gmail subreddit about a year ago. If I am sitting on my inbox and do a send/receive, no new mail will populate. The send and receive does not error, it looks to complete successfully. How to Fix Outlook 2021/2019/2016/2013 IMAP Sync Issues? Try attacking it from that angle and see what you find. If I have another folder besides the inbox selected, the new mail will appear in the inbox during the scheduled send and receive and I will get the new mail notification sound. Currently I have my send and receive group set on 5 minutes, just so I don’t have to wait as long between testing. To test I usually get on my phone and send a test mail from my personal yahoo account to my Business IMAP account. Just a few seconds after sending, my phone will show that I have a new message on my IMAP, but currently I have been waiting 10 minutes on my Outlook (2 send and receives) and no email listed yet. IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail) That means that Mail app Repair Outlook Profile Online fully connected to server , asked for statuses, but not displaying anything. It's usually not checked by default for IMAP to minimize network traffic. I am aware of the difference between Gmail's labels vs. Outlook's folders, but I would expect that Gmail does what is necessary to make the folders appear correct over the IMAP connection to Outlook. For example, if I drag a message from Outlook's All Mail folder to Trash, I see that message disappear from the Inbox folder after a short delay. If I need to click on each folder to force the sync/download from server then auto sync serves no purpose.Hence, the trashing of messages is registering on Gmail.Turn off cache mode, delete or rename the OST file, and then turn cache mode back on.During the initial startup of Outlook, it will send and receive and get new mail.Since the sync issue is universal it appears to be a global issue.I went to a bunch of online TLS tests and the mail server is fine and the certificates are trusted... Stack Exchange Network Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app. Full cleanup of ALL accounts is not a solution(and re-add even helps not). Hence most people only use MAPI with it. If you are forced to use IMAP, I would recommend switching to an alternative E-Mail client like Thunderbird Thunderbird — Free Your Inbox. Chosen solution We are a relatively small company so instead of fix MFA prompts not working purchasing exchange or using hosted exchange, we decided to use GoDaddy for standard pop/imap email accounts to save on the cost. If an IMAP Inbox isn't displaying new messages as they arrive at the server, but only when the Inbox is selected, there is something wrong with the setup. Run TB in safe mode (hold Shift when you launch TB) and see if it makes any difference. Note also that when you click Get Messages, only the currently selected account is checked; click the drop-down to check a specific account or Get All New Messages (Shift+F5).