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January 15, 2026
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An internet connection is not available or a firewall is blocking network connections. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft offers several built-in tools to help identify and resolve persistent issues. Step 7 - When it's finished installing, a pop-up window will appear. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services.
Fix Tech Issues Fast
Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.These can include missing files, ghost icons, or documents that do not update in real-time.In this case, consider using safe mode, which is useful for Office 365 troubleshooting.Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing.Therefore, you can locate the original files at their primary SharePoint site and restore them from there.You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.They are not merely inconvenient and slow down work but can also lead to critical data loss.This ensures that the system-wide search index service is active and linked to Office 365 apps.
Step site 5 - To re-connect the account, select Connect then sign in using your Work/School email and password credentials. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.
Microsoft Office 365 Activation Issues
For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss. The good news is that the majority of problems can easily be solved on the client’s side.
Domain Verification Issues
Make sure that troubleshoot Outlook synchronizing folders error network access to the Microsoft servers is not blocked. Check the firewall on your computer, the router, and DNS configuration. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. If Microsoft Office fails to connect, try these steps before escalating the issue to the ET&S Help Desk.
Difficulty in updating a SharePoint file with another user
Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. Boost your SMB’s security and Repair Outlook Profile Online compliance with Microsoft 365 Business Premium.
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An internet connection is not available or a firewall is blocking network connections. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft offers several built-in tools to help identify and resolve persistent issues. Step 7 - When it's finished installing, a pop-up window will appear. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services.
Fix Tech Issues Fast
Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.These can include missing files, ghost icons, or documents that do not update in real-time.In this case, consider using safe mode, which is useful for Office 365 troubleshooting.Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing.Therefore, you can locate the original files at their primary SharePoint site and restore them from there.You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.They are not merely inconvenient and slow down work but can also lead to critical data loss.This ensures that the system-wide search index service is active and linked to Office 365 apps.
Step site 5 - To re-connect the account, select Connect then sign in using your Work/School email and password credentials. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. You can resolve this Office 365 issue simply by purchasing additional cloud storage space from Microsoft.
Microsoft Office 365 Activation Issues
For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss. The good news is that the majority of problems can easily be solved on the client’s side.
Domain Verification Issues
Make sure that troubleshoot Outlook synchronizing folders error network access to the Microsoft servers is not blocked. Check the firewall on your computer, the router, and DNS configuration. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. If Microsoft Office fails to connect, try these steps before escalating the issue to the ET&S Help Desk.
Difficulty in updating a SharePoint file with another user
Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. Boost your SMB’s security and Repair Outlook Profile Online compliance with Microsoft 365 Business Premium.
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January 15, 2026
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This package is suitable for use by any business that has Microsoft Exchange as an email server. That includes companies that use Exchange Online as well as those that run Microsoft Exchange Server on-premises. The system is delivered as a software package for installation on Windows Server or Azure. The SAM will monitor storage capacity and warn you when space is running out. You can try out the Microsoft Management Tools on a 30-day free trial.
Check for Proxy and VPN Issues
This is the case whether internally within a network or externally for remote users. SolarWinds Microsoft Management Tools provide Exchange monitoring as part how to fix Outlook not opening today of a wider package of application performance tracking services. This tool also monitors physical servers to identify resource availability. Capacity issues are the major cause of Exchange Server performance problems, so checking on server interface, memory, and CPU availability form an important part of Exchange monitoring.
Verify Exchange Server Services
Exchange Server underpins email, calendar, and other collaborative functions, so any connectivity issues can disrupt productivity, lead to missed messages, and affect overall efficiency.Check the statement about using a valid email account and pass the Captcha challenge.The service doesn’t just give you a library of reports about Exchange Server but it also provides ongoing performance monitoring.Exchange connectivity can be influenced by numerous factors, including network configurations, firewall settings, DNS records, and client settings.You can choose to run the test again with exactly the same parameters, or click on Start Over to go back and change some of the settings before starting another run.By following the detailed troubleshooting steps above, you should be able to identify and resolve the problem preventing Outlook from connecting to the Exchange server.
This service is cloud-based and so all the user interface is browser-based and all of the software is executed remotely – you don’t need to install any components on your local server. O This command checks if the client machine can resolve the Exchange server’s domain name to its correct IP address. You don’t need a specific permission level to use the Microsoft Remote Connectivity Analyzer.
Exchange Server 2019 CU15: Final Cumulative Update and Key Changes
This information will include recommendations of actions to take if errors were encountered. However, the Synchronization, Notification, Availability, and Automatic Replies section is likely to give you the best avenue for finding out why no one can connect to your Exchange Server. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Does Microsoft Remote Connectivity Analyzer work in checking Office 365?
It specifically monitors the on-premises version of Microsoft Exchange Server. Just like any category of communication software, your Exchange server works on standard protocols that should be compatible with any other compliant implementation. However, as a systems administrator, you are probably already well aware that sometimes, one Outlook Not Sending or Receiving Email element in the chain of cooperating programs fails to load. Or sometimes it isn’t tied into the automated processes and a broken link in the chain stops everything working. This system will check all possible aspects of account connectivity to see why that specific account is not connecting to the Exchange Server. You can choose to run the test again with exactly the same parameters, or click on Start Over to go back and change some of the settings before starting another run.
Testing Exchange connectivity
If your network and DNS seem fine, the next step is to verify the Exchange server itself. Microsoft Remote Connectivity Analyzer recent post by fixtechguide.com includes tests for Lync servers. These tests include a connectivity test for the server and another utility to test the connectivity of the autodiscovery service. There is also a Lync DNS test in the Office 365 section of the Connectivity Analyzer. The panic you feel when Exchange just won’t work or suddenly slows down tells you that this application is too important to leave to chance. You need to constantly monitor the performance of Microsoft Exchange and that means keeping track of the services and hardware that support it.
Monitor Exchange Server
ManageEngine Exchange Reporters Plus is a standalone package that tests and examines Microsoft Exchange on-premises and in the cloud. The service doesn’t just give you a library of reports about Exchange Server but it also provides ongoing performance monitoring. This guide will walk you through the best methods for testing Microsoft Exchange Server connectivity. We’ll cover tools like the Microsoft Remote Connectivity Analyzer, which tests connections from outside the network. We will include third party tools in the list of utilities that you can use as part of your connectivity testing tasks. These allow for in-depth, internal testing of server status and protocol health.
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January 15, 2026
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Therefore, structures such as BTrees and reference counts, are checked and repaired as necessary. These low-level objects have no knowledge of the upper-level structures, such as messages, calendar items, and so on, that are built upon them. If you cannot import the Newname.pst file into Outlook, unfortunately you have lost all the information that is not in the Lost and Found folder. Follow these steps to repair your Outlook personal folder file (.pst) by using Inbox Repair tool. guide to Office 365 sign-in errors Opening Outlook in safe mode means that the application will only open all the necessary files to start the applications.
Outlook Issues
If this method works, try disabling your add-ins and any recent customizations that you may have made in Outlook to permanently fix the issue. At a higher level, the more visible changes that you see involve folders and messages. You may not expect this behavior, but Outlook Login Issues Troubleshooting the removal of the item is appropriate given the circumstances. Also, this specific kind of situation is rare, and it will always be entered in the ScanPST log file. The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system.
Method 1 – Repair OST/PST Using Microsoft’s Inbox Repair Tool (SCANPST.EXE)
Repairing Outlook’s .OST and .PST files often restores full mailbox synchronization and prevents email loss. Always close Outlook properly, maintain smaller data files, and use the SCANPST tool or SaRA assistant for preventive maintenance. If errors persist, deleting the OST file or creating a new Outlook profile usually resolves all sync-related issues. ScanPST can only repair and fix minor corruption and issues in Outlook files. If your Outlook data files have gotten severely corrupt or extremely damaged.
Fix Office 365 Login Problems on Windows & Web (2025 Guide)
If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. When you're done, you might need to restart your computer. If you can't start the fix Outlook after Windows update issues Inbox Repair tool automatically or manually, you may try to repair your Office application. After you run the Inbox Repair tool, you can start Outlook and recover repaired items. Optionally, you can try to recover additional repaired items from the backup personal folder. If all the above methods were unsuccessful, you could take a closer look at the Outlook data file instead.
At a higher level, the more visible changes that you see involve folders and messages.Follow these steps to repair your Outlook personal folder file (.pst) by using Inbox Repair tool.If you do not know where the .pst file is located, follow the steps in How to locate, move, or back up your .pst file.If your Outlook data files have gotten severely corrupt or extremely damaged.If it does not work, then unfortunately, you will be unable to recover any additional information.It automatically detects corrupted data files, fixes profile errors, and reconfigures Outlook to restore connectivity with Office 365.
How the Inbox Repair tool validates and corrects errors
If it does not work, then unfortunately, you will be unable to recover any additional information. If you could open the file, the following procedure may help you recover additional items from your damaged Personal Folders (.pst) file. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
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January 15, 2026
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By web app, I mean webmail accessed via Firefox or Chrome for (say) Windows 10, not smartphone app. My comment about 3rd party email -- is a 3rd email app called Email - Edison Mail (from the App Store) I set up my mail accounts in the app and everything works as it should. I’ve tried repairing the data file, removing and re-adding the account, rebooting, re-installing Outlook/Office, running SFC/DISM, all to no avail. Their webmail works fine, and when this account is added to the Windows Mail app, everything works perfectly. Pit Stop - Most of our email accounts are for small retail location.
Hot Network Questions
Doing a send and receive does not update the mail, and I have played with all kinds of settings in the send and receive groups but nothing seems to work. Subscribing to a folder makes it appear in the Folder Pane, but one might not always want a folder to be synced automatically if it is mainly an archive folder or one that seldom receives new mail. This limits the amount of network traffic and improves performance for syncing important folders. You should look at your Outlook desktop client settings to review the default synchronization schedule and tweak anything you can to get it to poll Google's IMAP servers more frequently. When the Work Online mode is enabled, Outlook will connect to the mailbox server and start syncing the items to and from the server.
Chosen Solution
I have seen this disparity for years across different Outlook client versions and Windows versions. I also Office 365 Sync Errors Fix posted on the Gmail subreddit about a year ago. If I am sitting on my inbox and do a send/receive, no new mail will populate. The send and receive does not error, it looks to complete successfully.
How to Fix Outlook 2021/2019/2016/2013 IMAP Sync Issues?
Try attacking it from that angle and see what you find. If I have another folder besides the inbox selected, the new mail will appear in the inbox during the scheduled send and receive and I will get the new mail notification sound. Currently I have my send and receive group set on 5 minutes, just so I don’t have to wait as long between testing. To test I usually get on my phone and send a test mail from my personal yahoo account to my Business IMAP account. Just a few seconds after sending, my phone will show that I have a new message on my IMAP, but currently I have been waiting 10 minutes on my Outlook (2 send and receives) and no email listed yet.
IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail)
That means that Mail app Repair Outlook Profile Online fully connected to server , asked for statuses, but not displaying anything.
It's usually not checked by default for IMAP to minimize network traffic. I am aware of the difference between Gmail's labels vs. Outlook's folders, but I would expect that Gmail does what is necessary to make the folders appear correct over the IMAP connection to Outlook. For example, if I drag a message from Outlook's All Mail folder to Trash, I see that message disappear from the Inbox folder after a short delay.
If I need to click on each folder to force the sync/download from server then auto sync serves no purpose.Hence, the trashing of messages is registering on Gmail.Turn off cache mode, delete or rename the OST file, and then turn cache mode back on.During the initial startup of Outlook, it will send and receive and get new mail.Since the sync issue is universal it appears to be a global issue.I went to a bunch of online TLS tests and the mail server is fine and the certificates are trusted...
Stack Exchange Network
Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app. Full cleanup of ALL accounts is not a solution(and re-add even helps not). Hence most people only use MAPI with it. If you are forced to use IMAP, I would recommend switching to an alternative E-Mail client like Thunderbird Thunderbird — Free Your Inbox.
Chosen solution
We are a relatively small company so instead of fix MFA prompts not working purchasing exchange or using hosted exchange, we decided to use GoDaddy for standard pop/imap email accounts to save on the cost. If an IMAP Inbox isn't displaying new messages as they arrive at the server, but only when the Inbox is selected, there is something wrong with the setup. Run TB in safe mode (hold Shift when you launch TB) and see if it makes any difference. Note also that when you click Get Messages, only the currently selected account is checked; click the drop-down to check a specific account or Get All New Messages (Shift+F5).
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January 12, 2026
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I uninstalled the New Outlook app and reinstalled it and that didn't fix anything. I am fairly sure it is something in my Microsoft account since all 4 of my Windows computers stopped working for the email at the same time. I have another Windows computer with a different Microsoft account and that is modern authentication troubleshooting working fine.
Have you changed your password recently?
Go to your Outbox and then open the stuck email messages. If that message has an attachment that's larger than 20MB, delete the attachment and either attach a smaller file or attach a link to the attachment. For more information, go to Reduce attachment size to send large files with Outlook or Exchange Online limits. For more information, go to Reduce attachment size to send large files with Outlook. I deleted the Yahoo and Google accounts from Outlook and set it up again and that didn't fix anything.
New Outlook Cannot Send and Receive Email
For more information, please go to Sync to manually check for new mail and to send messages in Outlook.Outlook accounts can have up to 100GB of storage per mailbox.Sign up for tips and industry insights to level up your emailing skills.Find solutions to common problems or get help from a support agent.We've presented the methods in order of quickest to most in-depth.I uninstalled the New Outlook app and reinstalled it and that didn't fix anything.A status message appears at the bottom of the message list while Outlook is syncing.
For details around general troubleshooting, visit Troubleshooting Outlook issues for more information. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help?
How’s your storage limit?
Sign up for tips and industry insights to level up your emailing skills. Outlook lets you block a sender or a domain in just a few clicks. This is a great way to protect your inbox from spammers and cyberbullies.
To disable all add-ins, you can start Outlook in safe mode. If you can send email while Outlook is in safe mode, creating a new Outlook email profile should allow you to send email again. For many types of email accounts, classic Outlook stores your messages in a Personal Folders File (.pst file).
Getting Started Is Easy
Articles, examples, tutorials, and inspiration from our emailing experts. Create your account and connect with a world of communities. Find solutions to common problems or get help from a support agent. Occasionally, the Outlook program may need to be repaired. Repairing is a simple process but may take as long as half an hour to complete. For more information, see Repair an Office application.
The methods provided in this article can be used to troubleshoot the error messages listed in the following table. But every once in a while, the Microsoft filters get it wrong and accidentally label a normal email as spam. To start Outlook in safe mode, press the Windows key on your keyboard. In the search box, type outlook.exe /safe, then press Enter. If you've changed your password on the website for your email account, you'll need to change it in new Outlook, too.
For some users, e-mails do not arrive without manually sending and receiving them. If you are having sync issues, you can force a manual sync Fix Outlook and Office 365 Errors 2025 by selecting the Sync button via the View tab on the Ribbon. A status message appears at the bottom of the message list while Outlook is syncing. For more information, please go to Sync to manually check for new mail and to send messages in Outlook. Sometimes, an Outlook add-in will crash and prevent your email messages from sending.
You can repair this file by running modern authentication troubleshooting the Inbox Repair Tool. This repair should take approximately fifteen minutes. For more information, see Repair your Outlook personal folders file (.pst). A profile is a group of settings that controls how Outlook works. It includes a listing of your accounts, autocomplete information, and your name and initials. To repair your Outlook profile or create a new one, see Fix your Outlook email connection by repairing your profile.
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